FAQs
Frequently Asked Questions
How do I login to my account?
We make accessing your account information easy! Click the ‘Account Login’ button in the top right corner of the webpage. You will be asked to enter your User ID (your email address) and the password you set up for your account.
I forgot my password. What should I do?
Click the “Forgot Your Password’ link and enter your User ID (your email address). You will receive an email to reset your password. If you don’t see the email in your inbox, check your junk or spam folder.
I haven’t setup my online account. How do I login?
Not a problem. Click here to send us an email with your name and account information to have your login information sent to your attention.
How do I make a payment online?
1. Login to your account and select the “Payment History” tab at the top of the page.
2. Click the “Retry Payment” button.
3. Submit your payment.
Note: To avoid duplicate processing, early payments are not able to be submitted on the portal.
How do I update my payment information online?
Have an expiring credit card, or simply need to change your payment method? Not a problem. Login to your customer portal. At the top of the page, select “Payment Method” and click “New”. Enter your updated payment information and click ‘Submit’. The new payment method will be used to process your payments going forward.
Note: If your account is past due you will need to request that your payment be re-processed. Send an email to us here or contact us at 833-781-7354.
How do I view my coverage details?
Your account information and copies of your coverage details can be found on your customer portal. Login and click “My Account” at the top of the page. Your coverage information can be found under ‘Contact Details’ and ‘Policy Details’.
How do I file a claim?
We make filing a claim easy. Simply, provide your policy number to an authorized dealership. We take care of the rest! For assistance or follow up questions, our Claims Department can be reached at 800-414-2356.
What is my coverage’s lifetime benefit?
Per your coverage Terms and Conditions the maximum lifetime claim payout for your policy shall not exceed the retail value of your vehicle at time of claim filing.
Why do Vehicle Values Change?
The value of a vehicle depreciates based on a number of factors. Some of these include the vehicle make and model, age, condition, mileage, ownership history, industry trends and geographic location. For a free valuation of your vehicle, we recommend Kelley Blue Book: https://www.kbb.com/
How long is my vehicle protected?
Your vehicle is covered until your odometer reaches 160,000 miles, your vehicle ages 14 model years, or at your plan Expiration Date, whichever comes first.
Note: If your vehicle reaches 160, 000 miles, please call Customer Service at 833-781-7354 to request contact cancellation.
